Content & Community Standards

Every post, photo, video, review and professional profile has a "Report" option in its ••• menu. Reports go to our moderation team for review, and clearly prohibited content is removed automatically. You can also block any user from the same menu: you will no longer see their posts, videos, reviews or profile, they are not told, and existing bookings are unaffected. Manage or undo blocks from Blocked users in your account. To raise any safety concern, email support@beautihub.co.uk.

Violations result in graduated action:

• First-time minor violations: written warning and content removal.
• Repeat or moderate violations: 7-day suspension.
• Serious or repeated violations: 30-day suspension and visible status badge.
• Severe violations (illegal content, fraud, abuse): permanent ban and reporting to authorities where required.

Enforcement decisions can be appealed within 14 days by emailing support@beautihub.co.uk. Appeals are reviewed by a moderator who was not involved in the original decision.

• Accurate stock levels and dispatch times.
• Honest product descriptions and imagery.
• Prompt response to customer queries (within 48 hours).
• Compliance with all cosmetic and consumer regulations.