Client Membership Terms, Cooling-off & Refund Policy

These terms are a draft awaiting proper legal review. They apply to monthly Client Memberships offered by a named professional or business through BeautiHub. The plan-specific price, included services, benefits, expiry dates and cancellation rules shown before payment form part of the agreement.

The BeautiHub platform is operated by BEAUTIHUB LTD, company number 17405234, registered in england and wales, with its registered office at 132 Seals Drive, Ackworth, WF7 7FT.

The named professional or business is responsible for providing treatments and for all professional, legal, consultation, consent and suitability requirements. BeautiHub supplies the platform and payment-routing technology; it does not provide the treatment.

Your membership begins when your first payment is successfully confirmed and renews automatically each month on your billing date. The monthly price and payment method are shown before you agree and pay.

Memberships are cancel-anytime monthly plans with no minimum contract period.

You can cancel future renewals at any time from My Memberships. Your cancellation takes effect at the end of your current paid billing period, and you can use valid paid benefits until their stated expiry date.

You have a 14-day cooling-off period. If you ask for an included service to begin during the 14-day cooling-off period and then cancel, any refund may be reduced only by a fair and proportionate amount for services already supplied, where legally permitted.

A refund will not automatically deduct the treatment’s full standalone price. Any lawful reduction must be fair and cannot exceed the membership payment being refunded. Approved refunds are returned to the original payment method; bank processing times may vary.

Your membership plan will clearly state when each benefit expires. Where rollover is included, an unused benefit may carry over for one additional billing month only and will then expire. BeautiHub will remind you before this happens.

If a plan does not include rollover, this will be shown before you agree and pay. Unused benefits then expire on the date displayed in My Memberships.

If you try to book before your benefit expires but the professional has no available appointment for the included service, your benefit will not be lost. Its expiry will be extended to give you a reasonable opportunity to book. This protection is based on the professional’s recorded BeautiHub calendar availability, not solely on a client claim.

If the professional cancels your appointment, the treatment or credit will be returned to your membership balance and its expiry extended so you have time to rebook.

Before payment, each plan states whether a late cancellation or missed appointment counts as a used benefit. It also displays the professional’s selected deadline of exactly 24 or 48 hours. The published plan-specific policy applies to that membership booking.

A membership price increase requires at least 30 days’ notice. A new price cannot affect a billing period already paid for. The client must be notified before an increase and can cancel before the new price is charged.

If a payment fails, appointments and account details are not deleted while payment is retried. The client and professional are notified, and membership benefits may be unavailable if the membership becomes unpaid.

Your membership payment is taken on the professional’s own connected Stripe account. BeautiHub keeps a 2% platform fee from each membership payment for providing the platform and payment technology, and the remaining balance is paid to the professional. Stripe’s payment-processing fee is separate and is not included in BeautiHub’s 2%.

The membership price you see is the price you pay: the platform fee is not added on top of it. Where a payment is refunded, BeautiHub’s fee on that payment is refunded with it. Some professionals hold Founding 10 lifetime fee protection, in which case BeautiHub keeps nothing from the payment.

Professionals must review the current version of this policy before publishing a membership. They remain responsible for ensuring their plan description, included benefits and selected cancellation rules are accurate and lawful.